Frequently Asked Questions
These are the most common questions we receive from our customers.
If you don't find an answer to your question here, please contact us.
How is your tea packaged?
All teas are shipped in airtight interior seal tins. These tins also protect our teas from moisture and light, keeping them fresher longer.
How much tea will your tins hold?
We carry tins in small, medium and large sizes.
Each of our teas vary in weight, so the amount of tea contained in each tin is displayed when you view the individual tea (under the Size drop-down menu).
How many cups of tea will each of your tins make?
The amount of loose tea in our small tins will brew approximately 25-30 cups of tea, our medium tins approximately 50-60 cups, and our large tins between 120-150 cups.
Please Note: These numbers are approximate (based on 1 tsp of loose tea per cup) and depend on the tea type (some are bulkier than others), and the strength of the tea being brewed.
How long does tea last?
Tea will remain fresh for about 2-3 weeks outside of an air-tight canister.
In a tin canister stored in a cool dry place, tea can stay fresh for up to a year.
How many calories are in your teas?
It is extremely difficult to pinpoint the nutritional facts on tea since it is a natural product, like a fruit or vegetable, but without milk or sugar added to it, tea contains very few calories (usually under 5 per cup).
Can I blend teas?
You may blend teas once you receive them, but we do not blend teas on request.
What makes a tea Organic?
Organic tea is grown according to standards set by certified organic programs. Farmers produce their crops without using most conventional pesticides, fertilizers made with synthetic ingredients, bioengineering, or ionizing radiation. Farmers emphasize the conservation of soil and water to enhance environmental quality for future generations.
What does Fair Trade mean?
Go to our Fair Trade page for more info
What delivery service do you use for shipping?
USPS (United States Postal Service) and FedEx (Federal Express) are the carriers that are currently available.
How much does shipping cost?
Standard shipping is FREE on orders over $50 via USPS. We also offer expedited shipping options via USPS and FedEx, calculated by weight and destination.
Do you offer international shipping?
Currently we ship to the United States and Canada only.
Can you ship to P.O. Boxes and military addresses?
Not at this time.
One of my items is backordered. When will I receive it?
Backordered items will take no longer than an extra 5-7 business days to reach you, unless otherwise noted.
How do your reward points work?
Earn 10% in points for any purchase amount. Points can be redeemed for discounts on future orders.
Refer to our reward points information page for more details.
How can I return or exchange an item that I purchased?
Please contact us with the details of your order. We will process an exchange for item(s) returned within 30 days of purchase.
All of our food products (loose leaf teas and sugar) are non-refundable. For refunds on teaware, products must be unopened and in their original packaging.
How can I cancel or modify an order placed online?
Unless the order has already been processed, you may contact us to cancel or modify your online order.